Shipping & delivery
Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.
If by any chance the product you ordered is out of stock, you will receive an email.
STANDARD DELIVERY COSTS
Liv-Studios works together with Bpost & PostNL, courier services to ship all orders.
Therefore deliveries are done on working days during regular business hours, not on holidays.
Standard for orders under €50,00
FREE delivery on all orders over €50,00
PICK UP AT OUR OFFICE (OUDENAARDE): FREE
Standard for orders under €65,00
FREE delivery on all orders over €65,00
FRANCE, GERMANY & LUXEMBOURG: €9,95
Standard for orders under €150,00
FREE delivery on all orders over €150,00
REST OF EUROPE: €21,00
Standard for orders under €300,00
FREE delivery on all orders over €300,00
The customer is responsible for providing a correct delivery address. If the address provided is incorrect or incomplete and the parcel needs to be reshipped, the customer pays the full shipping cost (€ 6.5 for Belgium and € 8.5 for the Netherlands).
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
If you do want to return a product, please contact us first by e-mail ([email protected]) with the reason for return and the order number. This way we can check whether it is within the 14-day period and send you the correct return address.
The costs to return a product are covered by the customer. Unless the return is due to an error on our part of course.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. All approved returns must be sent back to us with a trackable shipping method.
Only regular priced items may be refunded. Items sold at discount (sale or with promotional codes) are eligible for exchanges only.
If you need to exchange an item, send us an email at [email protected].